• Frequently asked questions

    Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions about our preserved roses and products. If you have any other inquiries, please feel free to reach out to us—we’re always happy to help!

    • What exactly are preserved roses? Are they real roses?

      Yes, they are 100% real, natural roses. They undergo a special preservation process that halts decay, maintains the petals' soft texture, and allows them to last for years without water.

    • How long do preserved roses last?

      With proper care, preserved roses can maintain their beauty for 1 to 3 years, and sometimes even longer. They are not eternal, but they are a long-lasting alternative to fresh flowers.

    • Do preserved roses smell like real roses?

      Typically, no. The preservation process removes the natural scent. Their appeal is primarily visual and tactile.

    • How do I care for my preserved rose arrangement?

      The care is simple but crucial:

      Avoid Water: Do not water them.

      Keep Dry: Keep in a dry environment (avoid bathrooms or humid areas).

      Avoid Direct Sunlight: Prolonged direct sun will cause the colors to fade.

      Dust Gently: Use a hairdryer on a cool, low setting or a soft brush.

      Handle with Care: The petals are delicate; avoid pressing or crushing them.

    • Can I take the roses out of the box?

      It's strongly recommended to keep them in their protective display to prevent dust accumulation and physical damage. Removing them frequently will significantly shorten their lifespan.

    • Are they shipped ready to display?

      Yes, they arrive fully arranged in their display case. Simply unbox, remove any shipping materials, and place them in their desired location—no assembly or care needed.

    • How long does delivery take

      Depending on your location, delivery can take between 2 and 3 days.

    • What is the return policy

      At Aurum Flowers, we take great care in handcrafting and packaging our preserved flower arrangements to ensure they arrive in perfect condition. Unfortunately, we do not accept returns on any preserved flower products unless the item arrives damaged or defective. Each arrangement is made to order and cannot be restocked or resold.

      Damaged or Defective Items

      If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@aurumflowers.com with the following:

      - Your order number

      - A clear photo of the damaged item(s)

      - A photo of the packaging (box + label)

      We will assess the issue and offer:

      - A full refund to your original payment method.